Refund Policy

At ActiveZoneShop.com, we want to ensure your complete satisfaction with every purchase. We understand that sometimes a product may not meet your expectations, and we’re here to make the refund process as easy and straightforward as possible. Please review our refund policy outlined below.

Eligibility for Refund:

Damaged or Defective Items: If you receive a damaged or defective item, please contact our customer support team within 48 hours of receiving your order. We will gladly provide a replacement or issue a refund for the product.

Incorrect Items: If you receive an incorrect item that does not match your order, please notify us within 48 hours of receiving the package. We will arrange for the correct item to be shipped to you at no additional cost or provide a refund if necessary.

Dissatisfaction with the Product: If you are not satisfied with a product for any reason, please contact our customer support team within 30 days of receiving your order. We will review your request and determine eligibility for a refund.

Return Process:

To initiate a refund, please contact our customer support team through our designated communication channels. Provide your order details, a clear description of the issue, and any relevant supporting evidence such as photographs.

Our customer support team will guide you through the return process, including providing you with a return address and any necessary instructions. Please ensure that the item is returned in its original packaging and in unused condition.

You are responsible for the return shipping costs unless the return is due to an error on our part (e.g., damaged, defective, or incorrect item). We recommend using a trackable shipping method to ensure the safe return of the product.

Refund Resolution:

Once we receive the returned item and verify its condition, we will process your refund within 7 business days. The refund will be issued through the original payment method used during the purchase.

Please note that the refunded amount will exclude any shipping charges unless the return is due to an error on our part.

Non-Refundable Items:

Certain items are non-refundable for hygiene and safety reasons, such as swimwear, underwear, and personal care products. Please review the product description and specifications carefully before making a purchase.
Exchanges:

At this time, we do not offer direct exchanges. If you wish to exchange an item, please follow the return process outlined above and place a new order for the desired item.
Customer Support:

Our dedicated customer support team is available to assist you with any questions, concerns, or refund-related inquiries. Please contact us through the provided communication channels, and we will be happy to assist you.

Contact

2969 Hillhaven Drive
Anaheim, CA 92801
[email protected]